lunabet78 is committed to protecting the personal data of all Malaysian users. This Privacy Policy explains exactly what data we collect, how we use it, and the rights you hold as a registered user or visitor of our Platform.
This Privacy Policy ("Policy") describes how lunabet78 ("the Company", "we", "us", "our") collects, processes, stores, discloses, and protects the personal data of individuals ("you", "User") who access or use the lunabet78 online gaming platform, including all associated websites, mobile-optimised interfaces, and related services accessible athttps://lunabet78.cam (collectively the "Platform").
lunabet78 is a Malaysia-focused VIP online casino and sports betting platform serving registered users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other cities and regions throughout Malaysia. As a platform that handles financial transactions — including deposits via Touch'n Go eWallet, Boost, DuitNow, FPX, and other Malaysian payment methods — we are committed to responsible and transparent data practices.
This Policy applies to all personal data processed by the Company in connection with the Platform, whether collected directly from you, from third-party service providers (such as payment processors), or through automated means (such as cookies and tracking technologies). It should be read in conjunction with our Terms & Conditions, which are available at /terms-conditions.
By registering an Account, accessing the Platform, or continuing to use our services after this Policy has been made available to you, you acknowledge that you have read and understood its contents and consent to the data practices described herein, to the extent that consent is required under applicable law.
The following terms carry the meanings assigned below throughout this Policy, unless the context otherwise requires:
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, address, email address, payment information, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction, whether automated or manual. |
| "Data Controller" | lunabet78, which determines the purposes and means of processing Personal Data collected via the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of lunabet78, such as payment gateway providers, KYC verification services, and cloud hosting providers. |
| "Account" | A registered user account on the lunabet78 Platform, created by completing the registration and verification process. |
| "KYC" | Know Your Customer — the regulatory identity verification process requiring submission of government-issued identification and proof of address. |
| "Cookies" | Small text files placed on a User's device by the Platform to enable core functionality, analytics, and personalisation features. |
We collect different categories of Personal Data depending on your relationship with the Platform. The table below summarises the main data categories, examples of specific data points within each category, and the primary reason for collection:
We do not collect special category data (e.g., health data, biometric data, racial or ethnic origin) unless expressly required for a specific regulatory purpose and only with your explicit consent or as otherwise permitted by applicable law.
lunabet78 collects Personal Data through the following means:
Data provided directly by you when you: register an Account; complete the KYC verification process; make a deposit or request a withdrawal; contact our customer support team via live chat, WhatsApp, or email; subscribe to promotional communications; or participate in surveys, competitions, or feedback forms.
Data collected automatically when you interact with the Platform, including: IP address and approximate geographic location; device and browser information; session duration and navigation behaviour; pages visited and features accessed; and cookies and similar tracking technologies (see Section 10for full Cookie Policy).
We may receive data about you from third-party sources, including:
lunabet78 processes your Personal Data for the following specific purposes. Where processing is based on your consent, you have the right to withdraw that consent at any time (see Section 11 — Your Rights):
Where applicable data protection law requires us to identify a lawful basis for processing your Personal Data, we rely on one or more of the following:
We may share your Personal Data with the following categories of recipients for the purposes described:
To process deposits and withdrawals, we share relevant transaction data with Malaysian payment processors including FPX-connected banks (Maybank, CIMB, Public Bank, Hong Leong Bank), e-wallet operators (Touch 'n Go, Boost, GrabPay), DuitNow network participants, cryptocurrency exchange platforms, and card networks (Visa, Mastercard). These providers process data solely for payment facilitation purposes.
Your identity documents and verification data are shared with certified third-party KYC and AML screening providers for identity authentication, age verification, and financial crime screening purposes. These providers operate under strict confidentiality obligations.
We use cloud hosting and infrastructure providers to operate the Platform. These providers process data on our behalf as Data Processors and are contractually bound to process data only our instructions and in compliance with applicable data protection standards.
We may disclose Personal Data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or regulatory request — including for the purposes of investigating suspected financial crime, fraud, or other illegal activity.
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of the Company's assets, your Personal Data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and any material changes to this Policy that result from it.
lunabet78 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual.
The Company implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, affected individuals within the timeframes prescribed by applicable law.
The lunabet78 Platform uses cookies and similar tracking technologies to enable core Platform functionality, improve your user experience, and analyse Platform usage. The following categories of cookies are used:
These cookies are essential for the Platform to function. They include session management cookies, authentication tokens, and security cookies. These cookies cannot be disabled without affecting your ability to use the Platform.
Functional cookies remember your preferences — such as language selection, session time limit settings, and responsible gambling tool configurations — to provide a more personalised experience. These cookies do not track your activity across other websites.
With your consent, we use analytics cookies to collect aggregated data about how Users interact with the Platform — including which pages are visited most frequently, where Users encounter errors, and how navigation flows are used. This data helps us improve Platform performance and usability. Analytics data is processed in anonymised or pseudonymised form wherever possible.
Where you have consented to marketing communications, we may use cookies to track campaign attribution — understanding which promotional channel led you to register or revisit the Platform. These cookies do not enable us to identify you as an individual from browsing data alone.
Subject to applicable data protection law, you have the following rights in respect of your Personal Data held by lunabet78. To exercise any of these rights, contact us at [email protected] with the subject line "Data Subject Request". We will respond within 30 days of receipt.
Request a copy of the Personal Data we hold about you, including information on how it is used and with whom it has been shared.
Request correction of inaccurate or incomplete Personal Data held your Account or our records.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we temporarily suspend processing of your data — for example, while you contest its accuracy or while an objection is evaluated.
Request a copy of Personal Data you have provided to us in a structured, commonly used, machine-readable format, where technically feasible.
Object to processing based on legitimate interests — including profiling for marketing purposes. You may also opt out of all marketing communications at any time.
Please note that certain rights are subject to exemptions — for example, we may be unable to erase data that we are legally required to retain (such as KYC records and financial transaction histories). Where an exemption applies, we will explain this in our response to your request.
As part of our KYC process, all registered Users are required to submit valid government-issued photo identification confirming they are aged 21 or above. Age verification is a mandatory step prior to the processing of any withdrawal request.
If you believe that a minor has registered an Account on the Platform or is using your Account, please contact us immediately at [email protected] so that we can take appropriate action.
The Platform may reference or integrate third-party services — including game content providers, live streaming services, and payment platforms — whose privacy practices are governed by their own independent privacy policies. lunabet78 is not responsible for the privacy practices or content of any third-party service.
When you interact with third-party payment interfaces — such as Touch 'n Go eWallet, Boost, or GrabPay checkout screens — you are interacting directly with those providers' systems. We encourage you to review the privacy policies of those providers before submitting payment information through their interfaces.
Casino game content is provided by certified third-party software providers. These providers may process limited technical data (such as game session data and RNG seeds) in connection with the games you play. All such providers are contractually required to comply with applicable data protection standards as condition of their integration with the lunabet78 Platform.
lunabet78 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes to this Policy — particularly those that affect your rights or how we use your Personal Data — will be communicated to registered Users by email notification or a prominent notice on the Platform prior to the change taking effect.
The date of the most recent revision is displayed at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following any update constitutes acknowledgement of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your Personal Data — including requests to exercise your data subject rights — please contact us using the details below. We will acknowledge all data protection enquiries within 5 business days and respond fully within 30 days.
English, Bahasa Melayu & Mandarin
If you are not satisfied with our response to a data protection complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We will cooperate fully with any such inquiry.
Privacy Commitment
Six concrete measures that define our approach to data privacy — beyond the legal requirements.
Every data exchange between your browser or app and our servers is encrypted using 256-bit TLS. This is the same standard used by major banks and financial institutions — your data is unreadable to anyone who intercepts it in transit.
lunabet78 does not sell, rent, or trade your personal information to third-party marketers — ever. Data shared externally goes only to regulated partners (payment processors, KYC providers) strictly on a need-to-know basis under formal contractual safeguards.
Promotional emails, bonus notifications, and event alerts are only sent to Users who have explicitly opted in. Opting out is immediate and permanent — contact support or update your Account settings at any time, no waiting period required.
We don't hold your data indefinitely. Active Account data, KYC documents, and transaction records are retained only for the minimum periods required by law. Once those periods expire, data is securely deleted or anonymised — not archived indefinitely.
You can request a full copy of the personal data we hold about you at any time. We respond to subject access requests within 30 days. If any data is inaccurate or needs updating, we will correct it promptly.
We collect only the minimum data necessary for each specific purpose. We don't ask for information we don't need. KYC data is collected only when required for regulatory compliance — not as a general profiling exercise.
Questions or Concerns?
Data protection queries, subject access requests, marketing opt-outs, or general privacy concerns — our support team is available around the clock in English, Bahasa Melayu, and Mandarin. You can also review our full FAQ or Terms & Conditions for related information.
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