Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the lunabet78 online gaming platform, including all associated websites, mobile applications, software, and services (collectively referred to as the "Platform"), operated by lunabet78 ("the Company", "we", "us", "our").

lunabet78 is a Malaysia-focused online casino and sports betting platform offering live casino games, slots, table games, sports wagering (including Liga Super Malaysia, EPL, UFC, and international football markets), and related entertainment services to eligible registered users.

By completing the registration process, accessing the Platform, making a deposit, or placing any wager or bet, you confirm that you have read, understood, and agreed to these Terms in their entirety. These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated herein by reference.

These Terms were last amended on 1 January 2026. The Company reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms.

For the purposes of these Terms, the following definitions shall apply unless the context otherwise requires:

To be eligible to register and maintain an Account on the lunabet78 Platform, you must satisfy all of the following criteria at the time of registration and throughout the duration of your Account:

• You are at least 21 years of age.
• You are a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You are not registered as a problem gambler with any self-exclusion database or programme.
• You have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• You are not a current employee, director, agent, or contractor of the Company, nor an immediate family member of any such person.
• You are not residing in a jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to ascertain whether use of the Platform is lawful in your jurisdiction.
• You have provided accurate, complete, and truthful information during registration and agree to maintain such accuracy throughout the life of your Account.

The Company reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe requested may result in Account suspension and withholding of funds pending investigation.

4.1 Account Registration

Each User is permitted to hold only one (1) Account on the Platform. The creation of multiple Accounts by the same individual — whether using the same or different personal details, devices, payment methods, or IP addresses — constitutes a serious breach of these Terms and may result in permanent Account closure and forfeiture of all associated funds.

During registration, you are required to provide accurate personal information including your full legal name, date of birth, residential address (Malaysian address where applicable, e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam), valid email address, and a secure password. The Company may require additional information as part of the KYC verification process at any point.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your Account details with any third party. The Company will not be held liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to safeguard your credentials.

You must notify the Company immediately at [email protected] if you suspect any unauthorised access to or use of your Account.

4.3 Account Verification (KYC)

All Accounts are subject to identity verification. The Company may require submission of the following documents at any time, but particularly prior to processing withdrawal requests:

• Government-issued photo identification (Malaysian MyKad, passport, or driver's licence)
• Proof of current residential address (utility bill, bank statement, or government correspondence issued within the past three months)
• Proof of payment method used (e.g., screenshot of e-wallet account, front of bank card with middle digits obscured)
• A live selfie or selfie holding the submitted identification document

KYC verification is typically completed within 24–48 hours of document submission. The Company reserves the right to withhold withdrawal processing until KYC is satisfactorily completed.

5.1 Deposits

The Company accepts deposits in Malaysian Ringgit (MYR) via the following payment methods: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow QR, FPX (Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating institutions), 7-Eleven CLiQQ, USDT TRC20, and Visa/Mastercard. Additional methods may be made available from time to time at the Company's discretion.

All deposits must originate from a payment account registered in the User's own name. Third-party deposits are strictly prohibited. The minimum deposit amount is MYR 30, unless otherwise stated in a specific promotion. The Company does not charge deposit transaction fees, though third-party payment providers may apply their own charges.

5.2 Withdrawals

Withdrawal requests may only be submitted to a payment account in the User's own name that matches the KYC-verified information on record. Withdrawals to third-party accounts are strictly prohibited and will be declined.

The minimum withdrawal amount is MYR 50. Withdrawal requests are typically processed within 15–30 minutes for verified Accounts transacting via local e-wallets and FPX. Processing times for bank transfers may extend to 1–3 business days depending on the receiving institution. Cryptocurrency withdrawals are subject to network confirmation times.

5.3 Anti-Money Laundering (AML)

The Company operates in compliance with applicable anti-money laundering obligations. Deposits made via a specific payment method will ordinarily be returned to the same method up to the original deposit amount. The Company reserves the right to request source-of-funds documentation for large deposits or withdrawal requests as part of its AML obligations. Any User suspected of using the Platform to launder funds or engage in fraudulent financial activity will have their Account suspended immediately and the matter referred to the appropriate authorities.

The Company may offer various bonuses and promotions to registered Users from time to time, including welcome bonuses, reload bonuses, cashback offers, free bets, referral commissions, and VIP programme rewards. All bonuses are subject to the following general conditions unless superseded by specific promotion terms:

• Bonuses are available to eligible registered Users only. The Company reserves the right to determine eligibility at its sole discretion.
• Each promotion may only be availed once per User, household, IP address, device, or payment method, unless the promotion terms expressly state otherwise.
• Bonus Funds must be used in accordance with the applicable wagering requirements before any associated winnings may be withdrawn. Wagering requirements and applicable game contribution rates are specified in each promotion's specific terms.
• Bonuses are non-transferable and hold no cash value until the applicable wagering requirements are fully satisfied.
• The Company reserves the right to withdraw, modify, or cancel any bonus or promotion at any time with or without prior notice, provided this does not affect bonuses already validly claimed and in the process of being wagered.
• Any attempt to abuse, exploit, or circumvent bonus terms — including through collusion, arbitrage, or the use of multiple Accounts — will result in the cancellation of the relevant bonus and may result in Account suspension.

The Brand Migration Programme (offering matched tier status and a welcome bonus of up to MYR 588 for verified migration applicants) is subject to its own specific terms communicated at the time of application via the migration support team.

All bets and wagers placed on the Platform are subject to the applicable game-specific or market-specific rules published on the Platform. In the event of any conflict between these Terms and the specific rules for a particular game or market, the specific rules shall prevail.

7.1 Sports Betting

Sports betting markets — including Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, FA Cup, Bundesliga, La Liga, UFC, and other markets available on the Platform — are governed by the sports rules applicable to the relevant market. The Company's decisions on disputed bets and market outcomes are final, subject to the dispute resolution process set out in these Terms.

In-play (live) bets are accepted at the Company's discretion and are subject to confirmation. The Company reserves the right to void any in-play bet where there is evidence that the outcome was already known or determined at the time the bet was accepted.

7.2 Casino Games

All casino games available on the Platform — including live dealer games (Baccarat, Blackjack, Roulette, Dragon Tiger), RNG slots, and table games — are provided by certified third-party game providers. Random Number Generators (RNGs) used in applicable games are independently audited for fairness. Published Return to Player (RTP) percentages are theoretical averages calculated over a large number of game rounds and do not guarantee individual session outcomes.

7.3 Disputed Results

Any dispute regarding a game outcome or settled bet must be raised with the Company's customer support team within thirty (30) days of the relevant event date. Disputes raised after this period will not be considered. The Company's decision, following investigation, shall be final.

The following conduct is strictly prohibited on the Platform. Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of Account Balance and Bonus Funds, and reporting to relevant authorities where required by law:

• Registering more than one Account or assisting another person to register a duplicate Account.
• Providing false, misleading, or fraudulent personal information during registration or KYC.
• Using the Platform if you are under 21 years of age or if you have been self-excluded from gambling services.
• Colluding with other Users or third parties to gain an unfair advantage in any game or betting market.
• Using any software, bot, algorithm, or other automated tool to interact with the Platform in a manner not intended or authorised by the Company.
• Exploiting software errors, bugs, or glitches. Any winnings derived from a technical error must be returned to the Company. Exploitation of known errors without reporting them constitutes fraud.
• Engaging in money laundering, terrorist financing, or any other criminal financial activity through the Platform.
• Charging back, reversing, or disputing deposits with your payment provider after those funds have been used to place wagers on the Platform.
• Attempting to access other Users' Accounts, the Company's systems, or any data not intended for you.
• Using the Platform for any commercial or business purpose, including operating a betting syndicate through a single Account.

The Company reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected or confirmed fraudulent activity, including but not limited to: bonus abuse, multi-accounting, or payment fraud.
• Failure to complete KYC verification within the timeframe requested.
• Reasonable suspicion of money laundering or other financial crime.
• Request by the User themselves for Account closure or self-exclusion.
• Receipt of a valid legal order requiring Account restriction or closure.
• Discovery that the User is not eligible to hold an Account (e.g., found to be under 21).

Upon Account closure, the Company will return any verified real-money Balance (net of any pending Bonus Fund wagering requirements and any funds subject to investigation or legal hold) to the User via the withdrawal method on file, subject to satisfactory KYC completion. Bonus Funds that have not met applicable wagering requirements will be forfeited upon Account closure.

Users may request voluntary Account closure at any time by contacting the support team at [email protected]. Account closure requests will be processed within 5 business days.

To the fullest extent permitted by applicable law, the Company, its directors, employees, agents, affiliates, and licensors shall not be liable for any of the following, whether arising in contract, tort (including negligence), statute, or otherwise:

• Any loss of profits, revenue, business, or anticipated savings.
• Any loss of data or corruption of data.
• Any indirect, special, incidental, consequential, or punitive damages.
• Any losses arising from the User's reliance on information published on the Platform, including but not limited to statistical data, odds, or game RTP figures.
• Interruption, suspension, or termination of the Platform or any part thereof, whether planned or unplanned.
• Any losses arising from the User's failure to comply with their obligations under these Terms.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform.

Where liability cannot be excluded under applicable law, the Company's total aggregate liability to any User in respect of any single claim or series of related claims shall not exceed the total deposits made by that User in the twelve (12) months preceding the relevant claim.

All content on the Platform — including but not limited to the lunabet78 brand name and logo, website design, software, source code, game graphics, audio files, text, and data compilations — is the property of the Company or its licensors and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit:

• Reproduction, modification, distribution, or commercial exploitation of any Platform content.
• Reverse engineering, decompiling, or disassembling any software component of the Platform.
• Scraping, data-mining, or systematically harvesting content from the Platform.
• Use of the lunabet78 name, logo, or brand assets without prior written consent.

The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available in full at /privacy-policy.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes data collected for the purposes of account administration, KYC verification, fraud prevention, payment processing, and — where you have opted in — direct marketing communications.

All personal data is processed in compliance with applicable data protection legislation. Users have the right to access, correct, or request deletion of their personal data, subject to the retention obligations imposed on the Company by applicable law (including AML record-keeping requirements). Requests should be directed to [email protected].

The Platform offers the following responsible gambling tools, accessible via your Account Settings:

• Deposit Limits: Daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Maximum loss thresholds over a defined period, after which no further wagers are accepted until the period resets.
• Session Time Limits: Automatic logout after a defined session duration, with optional reminder notifications.
• Self-Exclusion: Voluntary account suspension for a defined period (minimum 30 days) or permanently. During self-exclusion, no deposits or wagers are permitted and all promotional communications are suspended.
• Reality Checks: On-screen notifications displaying time elapsed and net session results at configurable intervals.

This Platform is strictly for adults aged 21 years and above. It is not intended for use as a source of income and does not guarantee winnings. Full details of our responsible gambling commitment are available at /responsible-gambling.

The Company reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered Users via email notification or a prominent notice on the Platform prior to the change taking effect. Non-material amendments (such as clarifications or corrections that do not substantively alter User rights) may be made without prior notice.

The date of the most recent revision is indicated at the top of this document. Your continued use of the Platform after any amendment becomes effective constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and request Account closure.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. You agree that any dispute arising from your use of the Platform shall first be addressed through the Company's internal dispute resolution process, initiated by contacting the support team at [email protected] with a full written description of the dispute.

The Company will acknowledge disputes within 5 business days and endeavour to reach a resolution within 28 business days. Where a dispute cannot be resolved through this internal process, you may escalate the matter through such external dispute resolution mechanisms as may be available and applicable to you in your jurisdiction.

Nothing in this clause limits the User's statutory rights under applicable consumer protection legislation.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the lunabet78 Platform, please contact our support team:

Support is available in English, Bahasa Melayu, and Mandarin (Traditional and Simplified). For legal correspondence or formal written notices, please use the email address above with "Legal Notice" in the subject line.